Your privacy matters to us. This Privacy Policy explains what personal data mbi888 collects, how it is used, how it is protected, and your rights as a Member of Malaysia's trusted online gaming platform.
1.1 mbi888 is committed to protecting the privacy and personal data of all its Members. This Policy sets out the principles and practices mbi888 follows in handling your personal information in connection with the provision of its online gaming services, including sports betting, live casino, slots, 4D lottery, and football betting.
1.2 mbi888 operates in accordance with applicable international data protection standards and online gaming regulatory requirements. We collect only the data that is necessary to provide you with a safe, legal, and enjoyable gaming experience on the mbi888 platform.
1.3 If you have any questions about this Policy or about the way mbi888 handles your personal data, please refer to the contact information provided in Section 13 of this Policy.
2.1 Registration Data. When you create an mbi888 account, we collect information including your full legal name, date of birth, email address, mobile phone number, and account credentials (username and encrypted password).
2.2 Identity Verification Data. As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents (such as your Malaysian MyKad or passport), proof of residential address, and payment method verification documents.
2.3 Financial Data. We collect records of deposits, withdrawals, and transaction history associated with your mbi888 account. Payment method details (such as your registered Touch 'n Go eWallet, Boost account, or bank account number) are collected for the purpose of processing financial transactions. Full payment credentials are handled by our regulated payment processing partners and are not stored directly on mbi888 servers.
2.4 Gaming Activity Data. We collect data relating to your activity on the mbi888 platform, including games played, bets placed, amounts staked, outcomes, session durations, and bonus participation history.
2.5 Technical Data. We automatically collect certain technical data when you access the mbi888 platform, including your IP address, device type, browser type and version, operating system, referring URLs, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
2.6 Communications Data. If you contact mbi888 customer support, we retain records of your communications, including chat transcripts and email correspondence, for service quality and dispute resolution purposes.
2.7 Responsible Gaming Data. Where a Member activates responsible gaming tools — including deposit limits, self-exclusion, or cooling-off periods — we retain records of these elections to ensure the tools function correctly and to maintain regulatory compliance.
3.1 mbi888 uses the personal data we collect for the following purposes:
4.1 mbi888 processes your personal data on the following legal bases:
5.1 mbi888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5.2 We may share your personal data with the following categories of third parties where necessary and in accordance with this Policy:
5.3 All third parties with whom mbi888 shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was shared.
6.1 The mbi888 platform uses cookies and similar tracking technologies to enhance your experience and to collect analytical data about platform usage.
6.2 The types of cookies mbi888 uses include:
6.3 You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mbi888 platform.
7.1 mbi888 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or for as long as required by applicable regulatory obligations.
7.2 In general, mbi888 retains Member account data for a minimum of five (5) years following account closure, in accordance with standard gaming regulatory requirements for record-keeping and AML compliance. Financial transaction records are retained for a minimum of seven (7) years.
7.3 Where personal data is retained solely on the basis of regulatory compliance, it will not be used for any other purpose during the retention period.
7.4 Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised.
8.1 mbi888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
8.2 While mbi888 takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed as completely secure. Members are responsible for maintaining the confidentiality of their mbi888 login credentials.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by mbi888:
9.2 To exercise any of these rights, please contact the mbi888 data privacy team using the contact details provided in Section 13. mbi888 will respond to verified requests within a reasonable timeframe consistent with applicable regulatory requirements.
9.3 Please note that certain rights may be limited or subject to conditions where mbi888 has overriding regulatory obligations, such as AML record-keeping requirements.
10.1 mbi888 does not knowingly collect personal data from individuals under the age of 21. The mbi888 platform is designed exclusively for adults and all reasonable steps are taken during registration and KYC verification to enforce the minimum age requirement.
10.2 If mbi888 becomes aware that personal data has been inadvertently collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds deposited by or on behalf of a minor will be returned to the source payment method following investigation.
11.1 The mbi888 platform may contain links to third-party websites or services — such as game providers or payment processors — that are not operated by mbi888. This Policy applies solely to the mbi888 platform and does not extend to any third-party websites.
11.2 mbi888 is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
12.1 mbi888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, we will endeavour to notify active Members via email or platform notification.
12.2 The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the mbi888 platform following the publication of any revised Policy constitutes your acceptance of the updated terms.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way mbi888 handles your personal data, please contact our data privacy team:
13.2 For responsible gaming concerns or self-exclusion requests, please visit the Responsible Gaming page or contact our support team. For account or Terms-related queries, please refer to our Terms & Conditions.
How mbi888 approaches your personal data — six commitments every Member can count on.
mbi888 collects personal data only for specified, legitimate purposes. Your data is never used for unrelated commercial activities or sold to third-party marketers. Every piece of data we hold has a defined, documented purpose tied directly to your mbi888 membership.
We collect only what is necessary. mbi888 does not gather personal data beyond what is required to provide our gaming services, complete KYC verification, process MYR transactions, and comply with international gaming authority regulatory requirements.
256-bit SSL encryption, hashed password storage, 2FA support, and real-time intrusion detection protect your mbi888 account data. Our security infrastructure meets the same standards expected of major Malaysian financial institutions.
You have the right to access, correct, export, and delete your personal data held by mbi888, subject to applicable regulatory obligations. Data requests are handled by our dedicated privacy team and responded to within five business days.
mbi888 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data shared with third parties — such as payment processors and game providers — is strictly limited to what is necessary to deliver services to you.
This Privacy Policy is written in plain, accessible English so that every mbi888 Member — whether based in Kuala Lumpur, Penang, or Johor Bahru — can understand exactly what data we hold and why. We update this Policy whenever our practices change and notify Members accordingly.
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